Every repair order means calling around for parts, texting the customer a status update by hand, and retyping the estimate into the invoice. Declined work never gets followed up. Nobody has a clear picture of where each job stands. The techs are busy — it's the counter that's underwater.
Rather not get on a call? Do the audit by chat instead →
The wrenches turn fine. The friction is in everything around the actual repair.
No enterprise shop-management platform you'll never fully roll out — just the specific fixes that pay off this month.
We start with one conversation. You walk me through a normal repair order — how a car comes in, how you source parts, how the estimate becomes an invoice, how the customer gets updated, and where the same information gets typed twice. I listen for the repetitive and the manual, and for the follow-up that never happens.
A few days later you get a short, plain-English report: what’s costing you time, what fixes each thing, what it runs a month, and where to start. Most of it is connecting the tools you already pay for — automatic status texts, estimate-to-invoice that carries over, follow-up on declined work that runs itself. Some of it I can build once and hand you with no new subscription. The report is yours either way.
It usually pencils out fast: calling for parts, texting the customer a status, and retyping the estimate into the invoice is about 15 minutes of admin per repair order, and at 30–50 ROs a week that's most of a day. We work it out from your real numbers on the call — the tools to stop it usually run around $60 a month, before anything custom gets built.
An illustrative example — not a specific client.
Take an 8-bay independent shop. Every RO means calling three suppliers for parts, texting the customer where things stand, and retyping the estimate into the invoice — and the customers who declined work in March never heard from anyone again.
→ Automatic status texts, estimate-to-invoice that carries over, and a follow-up that pings declined work on a schedule. ~7 hrs/week back, and the deferred jobs start coming back in.
Book a time, walk me through how a repair order actually moves through the shop, and get back a plan to get the counter's hours back — whether or not you ever hire me again.
Book the audit — $999