The front desk spends its day on hold with insurers, chasing recalls, sending reminders one at a time, and re-keying the same patient into the schedule and the practice-management system. The clinical side runs fine — it's the front-office busywork around it that's eating hours. (This is about scheduling, reminders, and intake — not charts or clinical data.)
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The clinical work is dialed in. The friction is in everything around getting patients in the chair.
Nothing clinical and no new platform to roll out — just the front-office fixes that pay off this month.
We spend 45 minutes on how the front desk actually runs — how appointments get booked and reminded, how recalls and no-shows get chased, how intake and insurance get handled, and where the same details get typed twice. I listen for the repetitive and the manual on the scheduling-and-reception side, and I stay well clear of anything clinical.
A few days later you get a short, plain-English report: what’s costing the front desk time, what fixes each thing, what it runs a month, and where to start. Most of it is connecting the tools you already pay for — reminders and recalls that send themselves, intake that only gets entered once, review requests that run on rails. Some of it I can build once and hand you with no new subscription. The report is yours either way.
It usually pencils out fast: reminder and recall calls, insurance verification, and re-keying intake add up to well over an hour a day at the front desk. We work it out from your real numbers on the call — the tools to stop it usually run around $60 a month, before anything custom gets built.
An illustrative example — not a specific client.
Take a 12-person practice. The front desk chases recalls one call at a time, re-keys every new patient from the paper form into the system, and no-show follow-up happens only when someone remembers. Add it up and it's hours a week nobody was counting.
→ Reminders and recalls that send themselves, intake entered once, and no-show rebooking that runs on a schedule. ~7 hrs/week back at the front desk, and fewer empty chairs.
Book a time, walk me through how the front desk actually runs, and get back a plan to get those hours back — whether or not you ever hire me again.
Book the audit — $999